Pickup at Store

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Pickup orders are processed from 8AM to 3PM Monday to Friday and 8AM to 11AM on Saturday. You will receive an email when your order is ready to be pick up. If all items are in stock, orders are typically ready for pickup in a half hour.

The pickup location is:

3465 N Kimball Ave
Chicago, IL 60618

Please check in next to the warehouse at the door marked Will Call. Pickup hours are 8AM to 4PM Monday to Friday and 8AM to noon on Saturday.

Your credit card payment will only been authorized- please bring ID and payment with you.

Your order must be picked up within 3 business days or it will be returned to stock and cancelled.

If you have any questions about this order, please call 773-692-7309.

Shipping Policy

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Domestic Shipping Policy

Shipment processing time

Most orders made by 2pm CST on a business day are shipped the same day. LTL orders may take longer to process. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Right now we offer UPS Ground, Three-day Select, Second Day Air, or Next Day Air. These options describe the amount of business days after we process your order and have access to the products.

Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Special Order products usually take additional time in order to process. 


High VOC items cannot be shipped to California, Connecticut, Delaware, DC, Maricopa County Arizona, Maryland, Massachusetts, New Hampshire, New Jersey, Rhode Island, Salt Lake County Utah, and Vermont. California also has restrictions on many other items.

Shipment to P.O. boxes or APO/FPO addresses

We are currently unable to ship to P.O. boxes, U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Builders Warehouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Claims for any products damaged or lost during shipping must be filed with Builders Warehouse AND the shipment carrier within 3 days of delivery. The carrier is responsible for any damages. Please document any suspected damage with pictures before opening. Please save all packaging materials and damaged goods before filing a claim.

Canadian Shipping Policy

Builders Warehouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

We currently do not ship outside the U.S. and Canada.

Return & Refund Policy

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Thank you for shopping at Builders Warehouse. If you are not entirely satisfied with your purchase, we're here to help.


You have 30 calendar days to return an item from the date you received it. Returns must be authorized.

There is a 15% restocking fee on all items unless it has been shipped in error by us.

Any items originally shipped with a free shipping option, will have the actual shipping costs deducted from any refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Special or custom orders cannot be returned.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We are not able to accept returns on James Hardie fiber cement products.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

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