Pickup-order processing hours
Monday–Friday: 8:00 am–3:00 pm
Saturday: 8:00 am–11:00 am
Order information
Pickup, Shipping & Returns
Review store-pickup procedures, domestic and Canadian shipping information, delivery restrictions, damage claims, and return requirements for online orders.
Pickup at store
Pick up your order at 3465 N Kimball Avenue
Wait for the pickup-ready email before arriving. Processing and pickup hours differ, and orders may require additional time when inventory is unavailable or the order includes special-order items.
Customer pickup hours
Monday–Friday: 8:00 am–4:00 pm
Saturday: 8:00 am–12:00 pm
Lakefront Will Call
3465 N Kimball Ave.
Chicago, IL 60618
Before you arrive
You will receive an email when the order is ready for pickup. When every item is in stock, orders are typically ready in about half an hour.
Check in beside the warehouse at the door marked Will Call. Bring identification and the payment method used for the order. Credit-card payment may only have been authorized before pickup.
Orders must be picked up within three business days or they will be returned to stock and canceled. For questions about an order, call (773) 692-7309.
Domestic and Canadian shipping
Shipping, delivery estimates, and order tracking
Shipping charges and available services are calculated during checkout. Processing and transit times are estimates and may vary because of inventory, order volume, holidays, carrier conditions, special-order requirements, or LTL handling.
Shipment processing time
Most orders placed by 2:00 pm CST on a business day ship the same day. LTL orders may require additional processing time. Orders are not shipped on weekends or holidays.
High order volume may delay shipment by several days. When a significant delay is expected, we will contact you by email or telephone.
Rates and delivery estimates
Shipping charges are calculated and displayed during checkout. Current services include UPS Ground, Three-Day Select, Second Day Air, and Next Day Air.
Transit descriptions refer to business days after order processing and after the products are available to ship. Overnight service is limited to eligible addresses within the continental United States.
Restricted products and destinations
High-VOC products cannot be shipped to California, Connecticut, Delaware, the District of Columbia, Maricopa County in Arizona, Maryland, Massachusetts, New Hampshire, New Jersey, Rhode Island, Salt Lake County in Utah, or Vermont. California restricts additional products.
We are unable to ship to P.O. boxes, U.S. territories, or APO/FPO/DPO addresses.
Shipment confirmation
A shipment-confirmation email is sent after the order ships and includes the tracking number or numbers. Tracking may require up to 24 hours to become active.
Special-order products usually require additional processing time before shipment.
Customs, Canadian orders, and international limits
Lakefront Roofing & Siding Supply is not responsible for customs charges, duties, or taxes applied during or after shipment. These fees are the customer’s responsibility.
We currently ship only within the United States and Canada.
Damaged or missing shipments
Claims for products damaged or lost during shipping must be filed with both Lakefront Roofing & Siding Supply and the shipment carrier within three days of delivery.
Photograph suspected damage before opening the shipment. Retain all packaging materials and damaged goods until the claim process is complete.
Delivery dates are not guaranteed. Carrier delays, weather, inventory
availability, LTL scheduling, holidays, and special-order requirements
can affect processing and transit time.
Return and refund policy
Request authorization before returning an item
Returns are subject to the conditions below. Contact us before shipping or bringing back merchandise so that the return can be reviewed and authorized.
Standard return window
Eligible items may be returned within 30 calendar days from the date they were received. The item must be unused, in the same condition in which it was received, and in its original packaging.
A receipt or other proof of purchase is required.
30 days
Return requests must be authorized and must meet all stated
eligibility requirements.
Restocking and original shipping costs
- A 15% restocking fee applies to all items unless the item was shipped in error by us.
- When an item originally shipped with free shipping, the actual outbound shipping cost will be deducted from the refund.
Items that cannot be returned
- Special-order and custom-order products.
- James Hardie fiber-cement products.
- Used products, products in altered condition, or products without their original packaging.
Inspection and refund timing
After the returned item is received, it will be inspected and you will be notified of the return status.
Approved refunds are issued to the original payment method. The time required for the credit to appear depends on the card issuer’s policies.
Return shipping costs
The customer is responsible for return-shipping costs. Shipping charges are nonrefundable.
Contact us before returning an item for authorization and return instructions.
Questions about an order?
Contact us before pickup, return, or shipment claim
Have the order number, customer name, item information, and any relevant photographs or tracking details ready so the team can assist you efficiently.